swiftcover.com Reports 250 Percent Rise in Claims as Storm Hits UK
Friday, 06 January 2012
- More staff drafted in to handle volume of incidents
Home insurance provider swiftcover.com has reported a 250 per cent increase in claims on Tuesday 3 January 2012, following violent storms across the UK – exceeding the days expected amount of calls by 10:15am.
swiftcover.com’s initial estimates put the average cost of a claim close to £1,000, and the insurance provider has drafted in extra staff to take calls out of hours to help customers deal with their claims. Although initial claims were predominantly for Scotland and Northern England, a greater number of claims for Central and Southern England have been received as the day progressed. The majority of claims were for damage to roofs and conservatories, and for consequent water ingress.
Christine Matthews, head of household claims at swiftcover.com commented: “The scale of the storms that hit the UK on Tuesday, 3 January took the country by surprise and have caused unprecedented damage. In many cases this damage is hard to avoid, but we have robust plans in place to deal with such events and have drafted in additional people to ensure our customers get the help they need. We would advise anyone whose property is affected by the storm to contact their insurer in order to make sure that help can be provided quickly.”
swiftcover.com offers car, home, travel, motorbike and pet insurance, among other products. See www.swiftcover.com for more information.
Ends
Notes to Editors
For press enquiries please contact:
Luke O’Mahony or Sean Williams
Brazil (PR agency for swiftcover.com)
020 7785 7383
swiftcover@agencybrazil.com
About swiftcover.com:
Based in Cobham, Surrey and employing more than 1,000 people, swiftcover.com started trading in June 2005 and was born out of a desire to revolutionise the general insurance market by making insurance quick and easy to use.
swiftcover.com offers car, home, travel and pet insurance online, and is the only insurance provider in Britain not to use call centres, which provides cost savings that can be passed directly onto the customer, keeping premiums low. swiftcover.com was named Best Value for Money Car Insurer in the UK in the 2010 Lovemoney.com awards.
This powerful operating model combined with successful marketing and competitive pricing has proven to be a tremendous success. In 2008 swiftcover.com achieved over half a million live policies and in May 2009 sold its millionth policy. swiftcover.com is considered to be one of the fastest-growing online insurance providers in the UK and, as of February 2011, has more than 800,000 policy holders.
In 2007, AXA UK acquired swiftcover.com. It is now a wholly owned subsidiary of AXA Insurance UK plc which forms part of AXA Group.
About AXA:
AXA Group is a worldwide leader in insurance and asset management, with 216,000 employees serving 93 million clients. In 2010, IFRS revenues amounted to Euro 91 billion and IFRS underlying earnings to Euro 3.9 billion. AXA had Euro 1,104 billion in assets under management as of December 31, 2010.
The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISNFR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA’s American Depository Shares are also quoted on the OTC QX platform under the ticker symbol AXAHY.
The Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD.
Our previous company performance is not a guide to how we may perform in the future.
Any opinions expressed in this media communication are made as at the date of this publication but are subject to change without notice.
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