swiftcover.com helps travellers stranded by volcanic ash disruption
Thursday, 22 April 2010
Online insurer swiftcover.com says that its travel insurance policyholders will be covered if their travel plans have been disrupted by the volcanic ash cloud over Europe. Unlike many insurers who are refusing to help travellers, swiftcover.com will support people stranded overseas or who have had their travel plans cancelled as a result of the worldwide disruption.
swiftcover.com has already helped its customers affected by the ash cloud whilst other travel insurers have labelled the problem an “act of god”, meaning their customers will get little or no support or compensation from their insurance policy.
Tina Shortle, swiftcover.com’s marketing director, explains: “This is a difficult time for many travellers, so the last thing they want is the added worry of whether they will be covered by their travel insurance. swiftcover.com is helping its travel insurance customers, whether they are currently stranded overseas or are facing delays or possible cancellations to planned trips.”
swiftcover.com has promised:
- To automatically extend the period of cover for policyholders currently stranded abroad
- Travellers stranded overseas will be able to claim up to £25 per person, per day up to a maximum of £400 to cover costs such as food and accommodation
- swiftcover.com will cover travellers up to £3,000 for travel and accommodation costs that they cannot recover elsewhere if it is necessary for them to abandon their outbound trip after a delay in the UK of 24 hours
The insurer also says that travellers that have not yet begun their travel from the UK should first check with their airline or travel operator as it is their responsibility to re-organise a customer’s travel plans or provide a refund.
swiftcover.com travel insurance policyholders can make a claim by logging onto their ‘My Swift Space’ at www.swiftcover.com and more information can be found at http://news.swiftcover.com/volcanic-ash-travel-insurance/.
ENDS
Notes to Editors
For press enquiries please contact:
Paul Beadle or Joshua Van Raalte
Brazil (PR agency for swiftcover.com)
01865 556 000
swiftcover@agencybrazil.com
About swiftcover:
Based in Cobham, Surrey and employing over 800 people, www.swiftcover.com started trading in June 2005 and was born out of a desire to revolutionise the general insurance market.
swiftcover.com offers car, travel and pet insurance online, and is Britain's only insurance company without call centres, which means that the cost savings can be passed directly onto the customer and premiums are kept low. In 2008 swiftcover.com featured as the cheapest insurance quote on the comparison website moneysupermarket.com more often than any other insurer.
This powerful operating model combined with successful marketing and competitive pricing has proven to be a tremendous success. In 2008 swiftcover.com achieved over half a million live policies and in May 2009 sold their one millionth policy. They are considered to be the fastest-growing insurer in the UK.
In 2007, AXA UK acquired swiftcover.com. It is now a wholly owned subsidiary of AXA Insurance UK PLC which forms part of AXA Group.
About AXA:
AXA UK is a part of the AXA Group. AXA is a world leader in financial protection. AXA’s operations are diverse with major operations in Western Europe, North America and the Asia/Pacific area. AXA employs 120,000 staff and tied agents and, as of June 30 2006, had €1,091 billion in assets under management. AXA reported total IFRS revenues of €72 billion and IFRS underlying earnings of €3,258 million for the full year 2005. Our previous company performance is not a guide to how we may perform in the future.
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