Policy Summary: Section L - Breakdown option

This policy summary does not contain full details and conditions of your insurance; these are located in your policy wording.

This summary gives details of the cover provided under Section L which you may have selected. This insurance provides optional cover under your policy – Please refer to your policy schedule to confirm you have selected this option and to the Your Cover section of your policy wording for full details of the cover provided.

The insurance is underwritten by Groupama Insurance Company Limited.

Type of Insurance and Cover

Details can be found in your policy wording under the Section L - Breakdown option.

Your Certificate of Motor Insurance will show you who is allowed to drive your car.

Conditions

• The information you provide forms the basis of this insurance and must be correct and complete.
• Your car must be roadworthy condition.
• In the event of a claim, the driver of the car must remain with the car until help arrives.

Failure to comply with these conditions may jeopardise your claim or cover

Features and Benefits

This optional section provides for four different levels of cover:

• Swift Roadside which covers breakdown in the UK more than a mile from home.
• Swift Rescue. Cover as per Swift Roadside but will also take you and your passengers home or to your original destination.
• Swift Rescue & HomeAssist. Cover as per Swift Rescue but breakdown cover also provided within one mile of your home.
• Swift European. Cover as per Swift Rescue & HomeAssist but extended to Austria, Belgium, Denmark, Eire, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Significant or Unusual Exclusions or Limitations

• You should refer to your Schedule to confirm the level of cover you have selected.

Duration

This is an option relating to a policy that is annually renewable.

Cancellation Period

Although our regulator requires us to provide a minimum cancellation period of 14 days we will allow you to cancel your policy at any time. Different conditions apply depending on when you exercise your right to cancel your policy. A full explanation can be found in your policy wording under General conditions which apply to Sections A to J.

Claim Notification

To make a claim, contact the Swift Breakdown Team on

• Phone 0800 107 7006

Making Yourself Heard

Any complaint you may have should in the first instance be addressed to Swiftcover, please email help@swiftcover.com or call on 0871 230 6666. If you are not satisfied with the way in which your complaint has been dealt with, you should write to The Customer Care Department of AXA Insurance UK PLC.

If the complaint is still not resolved, you can approach The Financial Ombudsman Service. Referral to the Financial Ombudsman will not affect your right to take legal action.

Full details of addresses and contact numbers can be found within the Policy Wording.

Financial Services Compensation Scheme (FSCS)

AXA Insurance UK plc is covered by the FSCS, which is triggered when an authorised firm goes out of business. In this unlikely event you may be entitled to compensation from the scheme. Compensation under the scheme for:

• Compulsory insurance is covered in full
• Non-compulsory insurance is protected in full for the first £2,000 and 90% of any amount above this threshold.

Full details are available at www.FSCS.org.uk