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Insurance Related

Making a claim

You only discover the value of your insurance when you have to make a claim. You need specialist support and a rapid response. That's why you chose Swiftcover...

Before you claim

  • Take all reasonable steps to minimise further damage and recover any missing property
  • In the event of theft, loss of property or malicious damage, contact the police straight away and get a crime reference number
  • Check what you are covered for and what excess you will be required to pay by logging into your Swift Space
  • Find out more about the claims process by reading our claims FAQs

Make a claim

If you need to make a claim, let us know the details as soon as possible.

BuildingClaim Buildings, contents and personal possessions claims
However big or small your claim, reporting it is quick and easy.

Save time and money by reporting your claim online and a specialist advisor will call you to discuss the details. We'll already be working on your claim, without you making a call or waiting in queues.

Buildings & Contents - Personal Possessions - Pedal Cycles - Garden Cover - Student Possessions


Report a claim online>


If you need to register your claim by phone, call 0871 559 1609*

* Lines are open 24 hours a day, 7 days a week. Call costs may vary depending on your service provider.


Legal Family legal protection claims
Get expert legal advice for any personal or domestic legal problems.

Free legal help is available for all our home insurance customers. Call our confidential helpline for advice about:

Breach of contract - personal injury - motoring prosecution - employment disputes

If you have taken out Family Legal Protection cover as part of your home insurance policy you can claim up to £50,000 to help with legal costs and expenses.

For legal advice or to make a claim, call 0871 559 1617*

* Lines are open 24 hours a day, 7 days a week. Call costs may vary depending on your service provider.


Home Assistance Home assistance claims
Get emergency help as quickly as possible with our 24/7 service.

If you have an emergency at home, you need to get things fixed fast. Swiftcover home assistance customers can call our helpline any time for expert support. We can arrange for an approved contractor to help with:

Plumbing * drainage * heating * electrical * roofing

By choosing home assistance as part of your home insurance policy, you can also claim up to £1,000 towards call out fees, parts and labour.

Call our 24/7 helpline to report a claim on 0871 559 1650*

* Lines are open 24 hours a day, 7 days a week. Call costs may vary depending on your service provider.

Existing claims

Once you have reported a home insurance claim, you can view its progress in your Swift Space.
Login to view your claim(s)

Existing customers
Manage your policy
View certificate and documents
Make a claim
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Top claims enquiries
  1. How do I make a claim?
  2. What are my excesses?
  3. How are lost or damaged items repaired or replaced?
  4. What happens after I've told you about my claim?
  5. When will I have to pay excesses?
View all FAQs>