Pet insurance is no longer available to new customers from Swiftcover
If you already hold Swiftcover pet insurance, you can continue to receive the support
you need from AXA Insurance.
Making a claim
Before you claim, please refer to the special conditions relating to claims under
each section of your pet insurance policy for further help and information.
Call the claims helpline on 0844 335 1577*
Lines are open Monday to Friday 8am to 6pm and Saturdays 9am to 2pm.
You’ll be sent a pet insurance claims form to fill in and return – along with all
receipts and invoices relating to your claim.
Call the help team on 0844 335 1577* for enquiries about your pet insurance policy.
Lines are open Monday to Friday 8am to 8pm and Saturdays 9am to 5pm.
Policy wording and key facts
Please refer to your policy wording and key facts documents for information about
your pet insurance and other useful contact numbers.
*Call costs may vary depending on your service provider. Calls may be monitored and recorded.