Important Claims Information

Medical claims
If you receive medical attention for an injury or sickness, you must get a medical certificate showing the nature of the injury or illness together with any bills which you should have paid.

Personal liability and legal expenses claims
If you are making a claim for Personal Liability or Legal Expenses we have a separate specialist claims team who handle these claims.

Claims for theft, delay loss or damage to money, personal belongings, baggage and so on.
You must tell the relevant transport company about any delay, loss or damage of personal belongings if they are being carried by any airline, or transport company. You must also get a property irregularity report. If you do not tell the airline, transport company and so on within three days of the event, we will not pay your claim. You must report immediately any loss of money or loss to Personal Belongings and so on to the police (and hotel management if this applies). You must also get an official written report. If you do not tell the police (and hotel management if this applies) within 24 hours of the event, we will not be able to pay your claim.

You can make a claim in a number of ways:

1. Log in to My Swift Space select Make a Claim.
2. Email to:swiftclaims@inter-group.co.uk quoting reference IGCS 1802.
3. Write to: Swiftcover Claims Team, Waverley House, Farnham Business Park, Weydon Lane, Farnham, Surrey, GU9 8QT quoting reference IGCS 1802.
4. Call 0871 271 2800 quoting reference IGCS 1802.

1. Log in to My Swift Space and select Make a Claim.
2. Email: swiftlegal@pandtlcm.com quoting reference IGCS 1802.
3. Write to Swiftcover Legal Claims Team, c/o P&T Liability Claims Management, UK Underwriting Limited, 2 Gibraltar House, Bowcliffe Road, Leeds LS10 1HB quoting reference IGCS 1802.
4. Call 0871 271 4020 quoting reference IGCS 1802.

If you email or write to us about your claim, please provide details of your full name, full postal address, policy number and a brief outline of your claim including its value.

Swiftcover Claims Team is open every weekday. If you call, email or write, we will send you a claim form as soon as you tell us about your claim. To help us prevent false and fraudulent claims, we store your personal details on computer and we may transfer them to a centralised system. We keep this information according to the rules of the Data Protection Act(s).