Home Insurance FAQs
Here are the questions we’ve received on home insurance in relation to coronavirus.
- My home is affected or unoccupied due to coronavirus
- I am now working from home / staying at home more
- My personal circumstances have changed due to coronavirus
- I have other questions related to coronavirus
- I want to contact Swiftcover
- I have questions about my Swiftcover home emergency cover
My home is affected or unoccupied due to coronavirus
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I am unable to travel home from abroad or within the UK and therefore my home may be left unoccupied for over the 30 or 60 day limit on my policy. Will I still be fully covered?
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Due to Government guidelines I am self-isolating at a different address to my home address. Will the belongings I have with me still be covered whilst I’m here?
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Will my home insurance cover the cost of a deep clean to my property should it become contaminated by coronavirus?
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My property has suffered damage (from a fire, flood or other named peril) and it’s uninhabitable. I am self-isolating, so will my insurer help me find alternative accommodation?
I am now working from home / staying at home more
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I have become unemployed or furloughed as a result of coronavirus. Do I need to tell you?
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My income from my usual occupation has been affected by the impact of the Coronavirus and I have taken up a second occupation. Do I need to make you aware?
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I pay for my cover in monthly instalments, and I’m struggling to make the payments. What will happen to my cover?
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I am conducting voluntary work to support the national effort in relation to Coronavirus. Do I need to make you aware?
My personal circumstances have changed due to coronavirus
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I’m now working from home because of the Government advice. Does my home insurance cover me?
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I’m concerned that there is a higher risk of accidental damage occurring to my contents or my property now I’m at home more. Does my home insurance cover me for this?
I have other questions related to coronavirus
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I’m meant to be moving house, but now my moving date has been pushed back. Can I delay a change to my policy?
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I plan to exercise using a bicycle. What cover do I have under my policy?
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I have a guest staying with me - will their personal possessions be covered whilst they are in my home?
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Have you seen an increase in claims related to fire?
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Some insurers have enhanced their home insurance policies to help homeowners during COVID-19. What is Swiftcover doing?
I want to contact Swiftcover
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Can I get a quote for a home insurance policy and purchase it over the phone?
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Have your opening hours changed?
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I need to make a claim and can’t get through to you. Can you help?
I have questions about my Swiftcover home emergency cover
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Have your opening hours changed?
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Can I still make a claim?
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I need to make a claim for a home emergency but I’m worried about workers coming into my property. What precautions will be taken?
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I’ve got an engineer appointment booked - will it still go ahead?
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Are you self-isolating? We need to know
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What is classed as an emergency?
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Who are vulnerable customers?
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Are your contractors able to get spare parts such as for my boiler or plumbing supplies?