Home Insurance FAQs
Here are the questions we’ve received on home insurance in relation to coronavirus.
- My home is affected or unoccupied due to coronavirus
- I am now working from home / staying at home more
- My personal circumstances have changed due to coronavirus
- I have other questions related to coronavirus
- I want to contact Swiftcover
- I have questions about my Swiftcover home emergency cover
My home is affected or unoccupied due to coronavirus
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I have been quarantined or am unable to travel home from abroad and therefore my home may be left unoccupied for over the 30 or 60 day limit on my policy. Will I still be fully covered?
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Due to Government guidelines I am self-isolating at a different address to my home address. Will the belongings I have with me still be covered whilst I’m here?
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Will my home insurance cover the cost of a deep clean to my property should it become contaminated by coronavirus?
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My property has suffered damage (from a fire, flood or other named peril) and it’s uninhabitable. I am self-isolating, so will my insurer help me find alternative accommodation?
I am now working from home / staying at home more
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I have become unemployed or furloughed as a result of coronavirus. Do I need to tell you?
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My income from my usual occupation has been affected by the impact of the Coronavirus and I have taken up a second occupation. Do I need to make you aware?
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I pay for my cover in monthly instalments, and I’m struggling to make the payments. What will happen to my cover?
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I am conducting voluntary work to support the national effort in relation to Coronavirus. Do I need to make you aware?
My personal circumstances have changed due to coronavirus
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I’m now working from home because of the Government advice. Does my home insurance cover me?
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I’m concerned that there is a higher risk of accidental damage occurring to my contents or my property now I’m at home more. Does my home insurance cover me for this?
I have other questions related to coronavirus
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I’m meant to be moving house, but now my moving date has been pushed back. Can I delay a change to my policy?
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I plan to exercise using a bicycle. What cover do I have under my policy?
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I have a guest staying with me during Coronavirus lockdown, will their personal possessions be covered whilst they are staying with me?
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Have you seen an increase in claims related to fire?
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Some insurers have enhanced their home insurance policies to help homeowners during COVID-19. What is Swiftcover doing?
I want to contact Swiftcover
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Can I get a quote for a home insurance policy and purchase it over the phone?
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Have your opening hours changed?
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I need to make a claim and can’t get through to you. Can you help?
I have questions about my Swiftcover home emergency cover
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Have your opening hours changed?
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Can I still make a claim?
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I need to make a claim for a home emergency but I’m worried about workers coming into my property. What precautions will be taken?
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I’ve got an engineer appointment booked - will it still go ahead?
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Are you self-isolating? We need to know
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What is classed as an emergency?
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Who are vulnerable customers?
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Are your contractors able to get spare parts such as for my boiler or plumbing supplies?