What to do if you forget your username

Your user name? Use your email address

Your user name gives you instant access to your personal My Swift Space - your secure online account. And it should be easy to remember - because it's simply your email address.

If you have more than one email address, and cannot remember which one you used when you first took out Swiftcover insurance, you will need to call our Customer Services Team on 0330 024 6394.

Existing customers

Log on to Swift Space, your online account

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.

Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.

Over the festive period we're here to take your call:

  • Thursday 24 December: 9am to 5pm
  • Friday 25 December: closed
  • Saturday 26 December: closed
  • Sunday 27 December: 9am to 3pm
  • Monday 28 December: 10am to 4pm
  • Tuesday 29 December: 8am to 7pm
  • Wednesday 30 December: 8am to 7pm
  • Thursday 31 December: 9am to 5pm
  • Friday 1 January: closed
  • Saturday 2 January: 9am to 5pm
  • Sunday 3 January: 9am to 3pm
  • Monday 4 January: 8am to 8pm