Make a claim

Get the support you need with Swiftcover. We’re here to make the difficult times feel a lot easier. Fast.

24 hour car insurance claim line
0371 984 3333

It’s helpful to have your policy number handy when you call. You can find it in your Swift Space, along with your policy wording and excess details.

See more claims numbers


Lines are open 24 hours a day, every day.

Claims checklist for car accidents

  • Safety is the priority
    Once everyone involved is safe or is being safely looked after, it’s time to make a car insurance claim.
  • Take down the details
    You will need to tell us what happened and who was involved. Note all the details of the other vehicles, drivers, passengers and witnesses. Taking photos of the scene and the cars helps too.
  • Don't take the blame!
    For expert help, contact us as soon as possible. We’ll take care of the claim for you – including investigating who was responsible.
  • Make your claim without delay
    Leaving it late to report your claim could affect how much we can help. For swift claims support, call us from the scene as soon as you can.
Frequently asked questions
More information about car insurance claims

Car insurance claims from outside the UK
00 44 1892 500169** | More information Hide information

It’s helpful to have your policy number handy when you call. You can find it in your Swift Space, along with your policy wording and excess details.

Please note: Courtesy cars may only be used in England, Wales and Scotland.

**Call charges from outside the UK may vary.


Car crime claims
0371 984 3333 | More information Hide information

If your car is stolen, vandalised or broken into, please contact the police and get a crime reference number before making your claim.

It’s helpful to have your policy number handy when you call. You can find it in your Swift Space, along with your policy wording and excess details.

Lines are open 24 hours a day, every day.


Windscreen claims
0330 024 6399 | More information Hide information

If you have comprehensive car insurance, you can make a claim for repair or replacement of chipped, cracked or broken glass.

It’s helpful to have your policy number handy when you call. You can find it in your Swift Space, along with your policy wording and excess details.

If you use a supplier other than our approved windscreen repairer, the most we will pay is £100 towards glass replacement and £50 towards glass repair.

Invoices for a glass repair or replacement you have arranged should be sent to:

Swiftcover Glass Team
Swift Claims
PO BOX 7063
Willenhall
WV1 9ZR

Or email to glass.claims@axaclaims.com


Lines are open 24 hours a day, every day.


Breakdown claims
0300 024 8076 | More information Hide information

If you’ve chosen breakdown cover, you can count on a rapid response from the support teams near you.

Call the 24 hour hotline on 0300 024 8076
For assistance in Europe call +44 (0)1737 815 632*

You will need to give the Rescue Controller:

  • your name
  • your contact number
  • your car registration
  • the problem with your car
  • the location of your breakdown

It’s helpful to have your policy number handy when you call. You can find it in your Swift Space, along with your policy wording and excess details.

As soon as your claim’s been validated, breakdown help will be on the way to you.

*Call charges from outside the UK may vary.

Lines are open 24 hours a day, every day.

Do you know about dashcams?

Car camera recorders – commonly known as dashcams – are becoming more useful in investigating car insurance claims. Sending us video evidence could help settle a claim in your favour – fast. So you could get back your excess, and keep your No Claims Discount. Plus having a dashcam installed in your car now saves you money* when you get a car insurance quote from Swiftcover direct. Find out more.

*10% discount for direct new customers with a dashcam. Excludes add-ons. You must where possible send us video footage on request.

The Swiftcover claims service

At Swiftcover, we understand that no-one wants to make a claim on their car insurance. That’s why our specialist UK-based claims team is ready to offer expert advice and professional support when you need it most*.

We’re here to give you the help you need, whether it’s registering a car insurance claim quickly and efficiently, keeping you up to date with everything going on, or organising for our nationwide network to take care of your car.

Swiftcover gives you a lifetime guarantee from our approved accident repair specialists - so you can rely on our workmanship and parts for as long as you own your car. Our approved repairers can offer free collection and delivery after a car insurance claim, and will even clean your car inside and out before returning it to you, repaired and ready to drive. That's reassuring.


*Lines are open 24 hours a day, every day.  The Swiftcover claims team can be contacted Monday to Friday 8am to 6pm and Saturday 9am to 12 noon (Sundays and public holidays closed). Emergency support is available at all other times..