Contact us about your home insurance

The quickest and easiest way to make a change, or get a quote for a change to your policy is through your Swift Space account, and you will save £17 in admin fees.

Here's how to make your changes, or how to get in touch if you need any help.

Renewing your policy is easy through your Swift Space online account.

Here’s some tips on how you can renew, or details of how to get in touch if you have any questions about your renewal.

We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.

If you have a standard policy and need to call us

You can give us a call. Please note cancelling more than 14 days after your policy starts may incur a £30 admin fee, and you can’t use this phone number if you're a self-service customer.

You can cancel your policy through your Swift Space online account. Check out our FAQ for instructions, or how to get in touch with us.

The quickest way to make a payment is through your online Swift Space account.

Our handy guide will take you through how to make a payment online, and how you can get in touch if you need to speak to us.

The quickest way to change your payment details is online in your Swift Space account.

Our handy guide will talk you through how to change your payment method, and how you can get in touch if you need to speak to us.

If you’ve missed a payment and need to update your details or make a payment, the quickest way is in your Swift Space online account.

Our handy guide explains what happens if you miss a payment, and how to get in touch if you need to speak to us.

The quickest way to change your payment date is through your online Swift Space account.

Not signed up for an online account or having problems logging in?

Not signed up for an online account? Register today.

Forgotten your password? Not a problem, you can reset it online.

For further support:

Fill out our contact form

Our handy guide will let you know how, and how you can get in touch if you need to speak to us.

It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.

If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.

Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.

For more support, we’re here to help.

To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

Visit our Help Hub to find out more about making payments.

There’s also several online resources that can help you:

Citizens advice

Money Helper

Money and pensions service

Government advice on benefits

For more information about the claims process, check out our handy guide.

If you need more support, our claims team are here to help.

This is a legal document that lets a person choose one or more people to act on their behalf, if they’re unable to – e.g. to deal with banks, utilities and insurance.

To record a Power of Attorney with us, you’ll need to send:

Please send to home.help@swiftcover.com.

You can also use a lasting power of attorney, all we’d need is your access code to view your documents. For more information on how to get an access code, visit the government website.

If we need anything else from you, we’ll be in touch.

We’ll continue to send documents to the policyholder (such as renewal invites), unless you tell us otherwise.

For more support, our team are here to help.

If you’re finding it difficult to talk to with us, we can speak with someone else on your behalf if you would prefer. We call this a trusted alternative contact.

An alternative contact is someone that you as the policyholder can nominate to act on your behalf. This contact is authorised to talk to us on your behalf if, for any reason, you are unable to. They can discuss your policy, any claims and can make changes on your behalf - the only thing they can’t do is cancel the policy, as we’ll still need to speak to the policyholder for that.

The quickest way to add a trusted contact is in your online account:

If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:

Visit our Help Hub to find out more about adding a trusted alternative contact.

If you’re blind, have a visual impairment or are partially sighted, we can provide any Swiftcover document in Braille, large font or audio versions. If you’d like your documents in an alternative format please get in touch.

You can email home.help@swiftcover.com or call us on 0330 024 6423.

There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 working days.

We’re here to take your call:

• Monday to Friday 8am to 8pm
• Saturday 9am to 5pm
• Sunday: closed
• Bank holiday hours will vary

If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

If you’d like to cancel the policy following a bereavement

Anyone associated with the policy holder, including family, friends and neighbours, can cancel the policy. There will be no cancellation fees when cancelling. However, we can only give policy information to the policy holder’s spouse or partner, next of kin, executor or alternative contact on the policy.

If you’d like to keep the policy

We can keep your cover running as long as the joint policy holder, a spouse/partner or close family member is already living in the home, and we’ll need to update the policy with the name of the person. We can update the policy when you get in touch with us.

What if no one is living in the house?

We can keep the policy running until the renewal date if the home was unoccupied prior to the bereavement and a close family member or friend has temporarily moved in. We recommend that the house is kept at a minimum temperature of 15 degrees to stop pipes from freezing during the winter months. There are a few things that won’t be included in the cover:

• Escape of water
• Escape of oil
• Theft or attempted theft
• Malicious acts, such as vandalism
• Contents in garages, outbuildings or gardens

It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.

If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.

Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.

For more support, we’re here to help.

To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

Visit our Help Hub to find out more about making payments.

There’s also several online resources that can help you:

Citizens advice

Money Helper

Money and pensions service

Government advice on benefits

To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

Not the policy holder, don't have an online account, or having problems logging in?

You can still get in touch with us:

Swiftcover policy contact form

Not signed up for an online account? Register today.

Forgotten your password? Not a problem, you can reset it online.

Visit our Help Hub to find out more on your most common questions.

We're really sorry to hear you’re not happy with our service.

To raise a general complaint with us, please fill out our contact form and we’ll aim to get back to you within 5 working days.

If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:

You can give us a call. Please note you can’t use this phone number if you're a self-service customer.

We’re really sorry to hear that you’re not happy with our service.

If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.

You can give us a call. Please note you can’t use this phone number if you're a self-service customer.

We’re really sorry to hear that you’re not happy with our service.

To make a complaint relating to legal expenses, please fill out our contact form, and we’ll aim to get back to you within 5 working days.

If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:

You can give us a call. Please note you can’t use this phone number if you're a self-service customer.

We’re really sorry to hear that you’re not happy with our service.

If you need to make a home assistance complaint, please email us and we’ll get back to you within 5 working days.

You can give us a call. Please note you can’t use this phone number if you're a self-service customer.