Home Insurance | Contact Us

Whether you need to make a claim or have a question, we’re here to help.

Need to make updates to your policy? Change or update your details in Swift Space, your online account, without paying any admin charges.

Or choose from the options below and our expert team can support you however you need.

All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.

Contents, personal possessions and building claims

0330 024 8092

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Bank Holidays 9am to 1pm.

You will reach the out of hours service if you call outside of the main office hours, where claim details will be taken and followed up during office hours.

Legal helpline and family legal protection

0330 024 8076

Lines are open 24 hours a day, 7 days a week

General and policyholder queries, including cancellations and complaints

Need help?

Choose an option below to find out more about our most asked questions:

Your policy, payments and docs Changing or renewing your policy Our benefits and optional extras Extra support

Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?

If you need extra assistance you can Live Chat with us by logging in to your online account and visiting the ‘Policy Change’ section.

Our Live Chat Team are on hand to answer your queries from 9am to 5pm, Monday to Friday.

Outside of these hours:

Fill in our contact form

Alternatively, contact our Social Media Team, who are on hand to answer your queries Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm (Bank Holidays may vary).

Facebook messenger Ask on Facebook Tweet us

If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.

Finance and payments

Finance and payment help