We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your Swift Space. Thank you for bearing with us.

Choose what's relevant to you

Tell us about your claim using one of the options below.

Car customer?

Answer a few questions to see if you can make your claim online or to get the right phone number

Start your claim
Home customer?

Call our dedicated claims team on 0330 024 80922

Log in to submit your claim
Van customer?

Call our dedicated claims team on 0330 159 15143

Log in to your online Swift Space account
Broken down?

If you've purchased our optional Breakdown cover with your car insurance, call our breakdown team on 0800 107 70064

If you need breakdown assistance outside the UK please call +44 (0)1737 815 6325

1 We’re here to take your call Monday to Friday 8am to 6pm (new claims only) Monday to Friday: 9am-5pm (existing claims only), Saturday 9am - 5pm (new claims only) and Bank Holidays 9am to 4pm.

If you’ve been involved in an accident and call outside of our working hours, please note we’re only available to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call back during office hours.

2 We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Bank Holidays 9am to 1pm.

Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.

3 Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.

4 Lines are open 24 hours a day, 7 days a week

5 Call charges from outside the UK may vary