All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
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Emergency breakdown assistance
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Within the UK call 0800 107 7006
Outside of the UK call +44 (0)1737 815 632
You’ll need to give the rescue controller your name, contact number, car registration, the problem with your car and the location of your breakdown. As soon as your claim’s been validated, breakdown help will be on the way to you.
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
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Car windscreen claims
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or call
This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.
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All other car insurance claims
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Did you know a majority of claims can be made online?
- Making a claim online only takes 10-15 minutes
- Answer a few questions to see if you can make your claim online or to get the right phone number
Have you already made a claim? You can track your claim by logging in to your account
or call us on
0371 984 3333 (within the UK)
+44 (0)1892 500 169 (outside the UK)
We’re here to take your call Monday to Friday 9am to 5pm (new and existing claims), Saturday 9am to 5pm (new claims only), and Bank Holidays 9am to 4pm.
If you’ve been involved in an accident and call outside of our working hours, please note we’re only available to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call back during office hours.
Call charges from outside the UK may vary
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General and policyholder queries, including cancellations and complaints
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Need help?
Choose an option below to find out more about our most asked questions:
Your policy, payments and docs
Changing or renewing your policy
Our benefits and optional extras
Extra support
Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?
If you need extra assistance, you can Live Chat with us by logging in to your online account and visiting the ‘Policy Change’ section.
Our Live Chat Team are on hand to answer your queries from 9am to 5pm, Monday to Friday.
Outside of these hours:
Alternatively, contact our Social Media Team, who are on hand to answer your queries Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm (Bank Holidays may vary).
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
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No Claims Discount queries
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Finance and payments