Answer a few questions to see if you can make your claim online or to get the right phone number
Do you need emergency roadside assistance?
Have you been involved in an accident or do you require breakdown support?
Accident and emergency assistance
Are you currently in the UK?
I'm in the UK and require emergency roadside assistance
Please call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and require emergency roadside assistance
Please call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
I'm currently abroad and require breakdown assistance
Please call us on:
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
What type of claim would you like to make?
Windscreen or window damage
If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy.
There's no need to call, we can validate your claim online, anytime of the day or night.
To make a claim for repair or replacement of chipped, cracked or broken glass:
Need to speak to someone?
Our team are here to help.
-
Windscreen repairs phone number
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Call us on:
This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.
Road traffic accident
Are you currently in the UK?
I'm in the UK and have had a road traffic accident
Were more than three other vehicles involved?
Road traffic accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Road traffic accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have had a road traffic accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Storm or flood damage
Are you currently in the UK?
I'm in the UK and my car has suffered storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my car has suffered storm or flood damage
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Theft of vehicle
Are you currently in the UK?
I'm in the UK and my car has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my car had been stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Lost or stolen keys
If you're a Swiftcover Plus Car Insurance customer then cover for lost or stolen keys is included with your policy.
Are you currently in the UK?
I'm in the UK and have lost my keys or they have been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and I've lost my keys or they have been stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Misfuelling
If you're a Swiftcover Plus Car Insurance customer then cover for misfuelling is included with your policy.
Are you currently in the UK?
I'm in the UK and have put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and I've put the wrong fuel in my car
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Malicious damage
Are you currently in the UK?
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
-
What information will you need to submit a claim?
-
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the Swiftcover Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
-
Claims phone number
-
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
-
Emergency Assistance 24/7
-
Call us on:
Emergency assistance is available 24 hours a day, 7 days a week.
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during our office hours:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my car has been maliciously damaged
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary
Something else
Are you currently in the UK?
I'm in the UK and require support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and require support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Call charges from outside the UK may vary