Cancellations
What type of policy would you like to cancel?
If you have a standard policy
You can give us a call. Please note some changes will incur a £25 in admin fees, and you can’t use this phone number if you're a self-service customer.
Help Team number for cancelling your policy
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Use our online contact form
To ask a question about your policy, you can fill out our contact form. We’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about cancelling your policy.
Cancelling your home insurance policy
We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.
Help Team number for cancelling your policy
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Help with cancelling your policy online
You can cancel your policy through your Swift Space online account. Check out our FAQ for instructions, or how to get in touch with us.
Cancelling your van insurance policy
We're sorry to hear you'd like to cancel your van insurance policy. You cancel your policy anytime online through your Swiftcover account.
Need to speak to us? about cancelling your policy
Or, if you’d prefer to speak to a member of our team, you can call us to cancel your policy:
Help Team number for cancelling your policy
Call us on:
Lines are open Monday to Friday 8am to 6pm, closed Saturday and Sunday. Excludes bank holidays.
Complaints
What type of policy would you like to make a complaint about?
Complaints about Swiftcover Car Insurance
What does your complaint relate to?
General complaints about your Swiftcover Car Insurance policy
Use our online contact form of swiftcover car insurance
To ask a quick question, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more on your general complaint.
Help with making a complaint of swiftcover car insurance
We’re really sorry to hear that you’re not happy with our service.
Our guide will talk you through how to make a complaint with Swiftcover.
Need to speak to us? about you claim
For more support, our team are here to help.
For general complaints, call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
For claim complaints, call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Claim complaints about your Swiftcover Car Insurance policy
Email our claims complaints teamof swiftcover car insurance
We’re really sorry to hear that you’re not happy with our service.
If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? about you claim
For further support, our team are here to help.
Call us on:
We’re here to take your call:
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Complaints about Swiftcover Home Insurance
What does your complaint relate to?
General complaints about your Swiftcover Home Insurance policy
Help with making a complaint of swiftcover home insurance
We're really sorry to hear you’re not happy with our service.
To raise a general complaint with us, please fill out our contact form and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? about you complaint
For more support, our team are here to help.
Help Team number for general complaints
Call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Claim complaints about your Swiftcover Home Insurance policy
Email our claims complaints team to submit a complaint about a claim made on your Swiftcover Home Insurance policy
We’re really sorry to hear that you’re not happy with our service.
If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? about you claim complaint
For more more support, our team are here to help.
Help Team number for claim complaints
Call us on:
We’re here
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank holidays: closed
Legal and expenses complaint your Swiftcover Home Insurance policy
Use our online contact form to submit a legal and expenses complaint for your Swiftcover Home Insurance policy online
We’re really sorry to hear that you’re not happy with our service.
To make a complaint relating to legal expenses, please fill out our contact form, and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? Call us about your legal expenses complaint
Help Team number for legal expenses complaints
Call us on:
Lines are open Monday to Friday 9am to 5:30pm.
Home assistance complaints about your Swiftcover Home Insurance policy
Email us your complaint about a Home Assistance claim made on your Swiftcover Home Insurance policy
We’re really sorry to hear that you’re not happy with our service.
If you need to make a home assistance complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? Call us about your Home Assistance claim complaint
For more support, our team are here to help.
Help Team number for Home Assistance complaints
Call us on:
Lines are open 24 hours a day, 7 days a week.
It’s helpful to have your policy number for the call.