All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
Car claims within the UK
0371 984 3333
Lines for making a claim are open 24 hours a day, 7 days a week. For existing claims, we’re here to help Monday to Friday 8am to 8pm, Saturdays 9am to 5pm.
Car claims outside the UK
00 44 1892 500169
Lines for making a claim are open 24 hours a day, 7 days a week. For existing claims, we’re here to help Monday to Friday 8am to 8pm, Saturdays 9am to 5pm.
Call charges from outside the UK may vary
Car windscreen claims
0330 024 6399
This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.
Emergency breakdown assistance within the UK
0800 107 7006
You’ll need to give the rescue controller your name, contact number, car registration, the problem with your car and the location of your breakdown. As soon as your claim’s been validated, breakdown help will be on the way to you.
Lines are open 24 hours a day, 7 days a week
Emergency breakdown assistance outside the UK
+44 (0)1737 815 632
You’ll need to give the rescue controller your name, contact number, car registration, the problem with your car and the location of your breakdown. As soon as your claim’s been validated, breakdown help will be on the way to you.
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
General and policyholder queries, including cancellations and complaints
0330 024 6394
We're here to help Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Alternatively, you can contact us using our social channels or email links below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
No Claims Discount queries
0330 024 6408
We're here to help Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Finance and payments
0330 024 6409
Lines are open Monday to Friday 8am to 8pm (excluding Bank Holidays), Saturdays 9am to 5pm
Home insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
Contents, personal possessions and building claims
0330 024 8092
Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, Sundays and Bank Holidays 9am to 3pm
Legal helpline and family legal protection
0330 024 8076
Lines are open 24 hours a day, 7 days a week
General and policyholder queries, including cancellations and complaints
0330 024 6423
Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Alternatively, you can contact us using our social channels or email links below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Finance and payments
0330 024 6427
Lines are open Monday to Friday 8am to 8pm (excluding Bank Holidays), Saturdays 9am - 5pm
Van insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
Van insurance quotes
0330 159 1514
Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, Sundays 9am to 3pm
Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, Sunday and Bank Holidays 9am to 3pm
Van insurance claims
0345 366 5529
Calls are charged at local rate and may be recorded or monitored. We're here to help Monday to Friday 8am to 6pm, and Saturdays 9am to 12 noon (NB we are closed Sundays and Bank Holidays). Emergency support is available at all other times.
Breakdown insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
Emergency breakdown assistance within the UK
0800 107 7006
Lines are open 24 hours a day, 7 days a week
Emergency breakdown assistance outside the UK
+44 (0)1737 815 632
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
General queries and cancellations
0330 024 6394
We're here to help Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
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