We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your Swift Space. Thank you for bearing with us.
Car insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
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Emergency breakdown assistance
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Within the UK call 0800 107 7006
Outside of the UK call +44 (0)1737 815 632
You’ll need to give the rescue controller your name, contact number, car registration, the problem with your car and the location of your breakdown. As soon as your claim’s been validated, breakdown help will be on the way to you.
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
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Car windscreen claims
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or call 0330 024 6399
This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.
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All other car insurance claims
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Many claims can now be made online, at any time time of the day or night
or call us on
0371 984 3333 (within the UK)
+44 (0)1892 500169 (outside the UK)
We’re here to take your call Monday to Friday 8am to 6pm, Saturday 9am - 5pm (new claims only) and Bank Holidays 9am to 4pm.
If you’ve been involved in an accident and call outside of our working hours, please note we’re only available to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call back during office hours.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 6pm
- Wednesday 30 December: 8am to 6pm
- Thursday 31 December: 8am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm (new claims only)
- Sunday 3 January: closed
- Monday 4 January: 8am to 6pm
Call charges from outside the UK may vary
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General and policyholder queries, including cancellations and complaints
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Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?
If you need help, you can Live Chat with us on the Policy Change section in your online account.
Simply use the button below to log in:
Our live chat team are on hand to answer your queries from 9am to 5pm, Monday to Friday.
Over the festive period our live chat team are on hand to answer your queries:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 9am to 5pm
- Wednesday 30 December: 9am to 5pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 9am to 5pm
0330 024 6394
We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.
Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
Alternatively, you can contact us using our social channels or email links below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Over the festive period our social media team are here to answer your queries:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
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No Claims Discount queries
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0330 024 6408
We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 9am to 3pm, and Bank Holidays 10am to 4pm.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
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Finance and payments
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0330 024 6409
We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: closed
- Monday 4 January: 8am to 8pm
Breakdown insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
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Emergency breakdown assistance within the UK
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0800 107 7006
Lines are open 24 hours a day, 7 days a week
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Emergency breakdown assistance outside the UK
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+44 (0)1737 815 632
Lines are open 24 hours a day, 7 days a week
Call charges from outside the UK may vary
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General queries and cancellations
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0330 024 6394
We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.
Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
Home insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
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Contents, personal possessions and building claims
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0330 024 8092
We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Bank Holidays 9am to 1pm.
Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 4pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 8pm
- Wednesday 30 December: 8am to 8pm
- Thursday 31 December: 8am to 4pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm (new claims only)
- Sunday 3 January: closed
- Monday 4 January: 8am to 8pm
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Legal helpline and family legal protection
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0330 024 8076
Lines are open 24 hours a day, 7 days a week
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General and policyholder queries, including cancellations and complaints
-
Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?
If you need help, you can Live Chat with us on the Policy Change section in your online account.
Simply click the button below to log in:
Our live chat team are on hand to answer your queries from 9am to 5pm, Monday to Friday.
Over the festive period our live chat team are on hand to answer your queries:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 9am to 5pm
- Wednesday 30 December: 9am to 5pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 9am to 5pm
0330 024 6423
We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.
Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
Alternatively, you can contact us using our social channels or email links below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)
Over the festive period our social media team are here to answer your queries:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: 9am to 3pm
- Monday 28 December: 10am to 4pm
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: 9am to 3pm
- Monday 4 January: 8am to 8pm
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Finance and payments
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0330 024 6427
We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
Over the festive period we're here to take your call:
- Thursday 24 December: 9am to 5pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 7pm
- Wednesday 30 December: 8am to 7pm
- Thursday 31 December: 9am to 5pm
- Friday 1 January: closed
- Saturday 2 January: 9am to 5pm
- Sunday 3 January: closed
- Monday 4 January: 8am to 8pm
Van insurance
All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.
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Quotes
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0330 159 1514
Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 2pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 6pm
- Wednesday 30 December: 8am to 6pm
- Thursday 31 December: 8am to 2pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 8am to 6pm
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Claims
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0345 366 5529
Calls are charged at local rate and may be recorded or monitored. We're here to help Monday to Friday 8am to 6pm, and Saturdays 9am to 12 noon (NB we are closed Sundays and Bank Holidays). Emergency support is available at all other times.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 2pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 6pm
- Wednesday 30 December: 8am to 6pm
- Thursday 31 December: 8am to 2pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 8am to 6pm
-
General and policyholder queries, including cancellations and complaints
-
0330 159 1514
Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 2pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 6pm
- Wednesday 30 December: 8am to 6pm
- Thursday 31 December: 8am to 2pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 8am to 6pm
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Finance and payments
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0330 159 1528
Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.
Over the festive period we're here to take your call:
- Thursday 24 December: 8am to 2pm
- Friday 25 December: closed
- Saturday 26 December: closed
- Sunday 27 December: closed
- Monday 28 December: closed
- Tuesday 29 December: 8am to 6pm
- Wednesday 30 December: 8am to 6pm
- Thursday 31 December: 8am to 2pm
- Friday 1 January: closed
- Saturday 2 January: closed
- Sunday 3 January: closed
- Monday 4 January: 8am to 6pm