Contact Us | Swiftcover

We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your Swift Space. Thank you for bearing with us.

Manage your policy

Car insurance

All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.

Emergency breakdown assistance

Within the UK call 0800 107 7006

Outside of the UK call +44 (0)1737 815 632

You’ll need to give the rescue controller your name, contact number, car registration, the problem with your car and the location of your breakdown. As soon as your claim’s been validated, breakdown help will be on the way to you.

Lines are open 24 hours a day, 7 days a week

Call charges from outside the UK may vary

Car windscreen claims

Book online with Autoglass

or call

0330 024 6399

This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.

All other car insurance claims

Many claims can now be made online, at any time time of the day or night

Can I make my claim online?

or call us on

0371 984 3333 (within the UK)

+44 (0)1892 500169 (outside the UK)

We’re here to take your call Monday to Friday 8am to 6pm, Saturday 9am - 5pm (new claims only) and Bank Holidays 9am to 4pm.

If you’ve been involved in an accident and call outside of our working hours, please note we’re only available to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call back during office hours.

Call charges from outside the UK may vary

General and policyholder queries, including cancellations and complaints

Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?

If you need help, you can Live Chat with us on the Policy Change section in your online account.

Simply use the button below to log in:

Our live chat team are on hand to answer your queries from 9am to 5pm, Monday to Friday.

0330 024 6394

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.

Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.

Alternatively, you can contact us using our social channels or email links below.

If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.

Facebook messenger Ask on Facebook Tweet us Send us an email

Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)

No Claims Discount queries

0330 024 6408

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 9am to 3pm, and Bank Holidays 10am to 4pm.

Finance and payments

0330 024 6409

We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.

Breakdown insurance

All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.

Emergency breakdown assistance within the UK

0800 107 7006

Lines are open 24 hours a day, 7 days a week

Emergency breakdown assistance outside the UK

+44 (0)1737 815 632

Lines are open 24 hours a day, 7 days a week

Call charges from outside the UK may vary

General queries and cancellations

0330 024 6394

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.

Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.

Home insurance

All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.

Contents, personal possessions and building claims

0330 024 8092

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Bank Holidays 9am to 1pm.

Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.

Legal helpline and family legal protection

0330 024 8076

Lines are open 24 hours a day, 7 days a week

General and policyholder queries, including cancellations and complaints

Did you know you can make changes to your existing policy in your online account to avoid paying the admin fee?

If you need help, you can Live Chat with us on the Policy Change section in your online account.

Simply click the button below to log in:

Our live chat team are on hand to answer your queries from 9am to 5pm, Monday to Friday.

0330 024 6423

We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Sunday 9am to 3pm.

Please note you might have wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.

Alternatively, you can contact us using our social channels or email links below.

If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.

Facebook messenger Ask on Facebook Tweet us Send us an email

Our social media team are on hand to answer your queries Monday to Friday 8am to 8pm, Saturdays 9am to 5pm, and Sundays 9am to 3pm (Bank Holidays may vary)

Finance and payments

0330 024 6427

We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.

Van insurance

All calls (unless specified) are charged at local rate, and each call may be recorded or monitored.

Quotes

Get a quote online

or call

0330 159 1514

Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.

Claims

0345 366 5529

Calls are charged at local rate and may be recorded or monitored. We're here to help Monday to Friday 9am to 5pm (NB we are closed Saturdays, Sundays and Bank Holidays). Emergency support is available at all other times.

General and policyholder queries, including cancellations and complaints

0330 159 1514

Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.

Finance and payments

0330 159 1528

Lines are open Monday to Friday 8am to 6pm, closed Saturdays and Sundays. Excludes bank holidays.