Manage your Policy
Take control of your home insurance from the moment you buy it thanks to your Swift Space – a personal online
account where you can manage your insurance at your convenience, 24/7. Whether it
be via your smartphone, tablet or PC, you'll have swift access to your policy details.
Accessing your policy documents
Access your policy documents online from any computer, anywhere in the world, 24
hours a day. You'll be able to:
- view or print your policy documents online
- check your cover - your policy wording will include what is and isn't covered and
your policy schedule will show the cover you've purchased along with the limits
Making changes to your policy
Life doesn't stand still, and neither should your home insurance. If you buy a new
bike or one of the 'kids' returns from University, have a look at your policy wording
and schedule to check that your cover still provides everything you need.
You have complete flexibility to re-design your policy online at your own convenience.
- add or remove optional cover/s
- change your personal details (e.g. email address, payment details, home address)
- If you'd prefer not to make changes or corrections to your policy yourself, we can
make them for you, but we will ask you to pay an admin charge of £10. If you
need us to make several changes at once, there will only be one admin charge
Cancellations and refunds
To cancel your home insurance, please call
0330 024 6423.
We’re here to help Monday to Friday 8am to 8pm; Saturdays 9am to 5pm; Sundays and
bank holidays 10am to 4pm.
Cancellations following a claim
If there’s been a claim on your policy before you cancel, you’ll need to pay the
full premium for the year – there are no refunds at any time for cancellation after
Cancellations within 14 days
If you change your mind shortly after buying, you have two options to cancel your
home insurance within 14 days of the start date:
- You can cancel the policy back to the start date. This is your statutory
right to cancel. We’ll return your payment in full. In effect, this means that your
home was not covered by us.
- Alternatively, we can cover you for up to 14 days. If you cancel during this
time, we’ll return your payment for cover after the cancellation date. It’s what’s
known as a pro-rata refund, and takes into account the time you’ve been covered
Cancellations after 14 days
If you cancel your home insurance after 14 days from the start date you will need
to pay a £30 cancellation fee on top of the time you’ve been covered by us. We’ll
return payment for cover after the cancellation date (a pro-rata refund), minus
the cancellation fee.
Our aim is to provide customers with the highest standard of service, so all complaints
are taken seriously. If you are not happy with any aspect of our service, please
let us know.
Type of complaint
Complaints about our policy
Complaints Department, Swiftcover.com, Swift Court, Fudan Way, Stockton on Tees,
0330 024 6423*
*Our opening hours are Monday – Friday, 8am – 8pm; Saturday, 9am – 5pm; Sunday &
Bank Holidays, 10am – 4pm.
Complaint about a home claim
Complaints Department, Swiftcover Home Claims, PO Box 2191, Bristol, BS99 7JA
0330 024 8075**
**Our opening hours are Monday – Friday, 8am – 8pm; Saturday, 9am – 5pm; Sunday,
Closed; Bank Holidays, 10am – 2pm.
Renewing your home insurance can be even easier than getting a quote. We'll send
you a renewal invitation at least 21 days before your policy is due to renew. This
email includes your renewal premium plus information on what you need to do to renew.
Most customers benefit from our automatic renewal service. This gives the peace
of mind that, as long as all details are correct and up to date, their homes will
still be insured on their renewal date. A quick check may be all that's needed to
be covered again.
You must tell us if any of your information has changed. It's swift and simple to
update it yourself online. If your home insurance isn't one we can renew automatically
for you, your invitation will explain what to do to stay Swiftcovered.
If you would prefer not to have the reassurance of automatic renewals, you can opt
out after buying your home insurance by emailing your name, policy number and request
to opt out to email@example.com
If you want to change your policy, you can add or remove cover options and renew