help

We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your Swift Space. Thank you for bearing with us.

Checklist for home insurance claims

Has something gone wrong? Take a look at this checklist and we’ll help you get sorted.

  1. Be prepared – then get in touch

    Have as much information as you can to hand before you make a claim. But don’t worry if you don’t, we can still get your claim underway, and we’ll keep it all as stress-free as possible.

What will you be asked for when you call?

  • You’ll need your personal details, and preferably, your policy number - get these from your online account
  • Tell us what happened - and what damage there is to your home
  • Take photos of the lost or damaged items (if you have them) and any related receipts, quotes or invoices
  • Let us know what type of building your home is, when it was built and if it’s listed
  • Structure and room details – number of bedroom and bathrooms, how the building is made, if it has a conservatory, porches or a flat roof
  1. Tell us about your claim

    When you call us, or register your claim online, we’ll quickly get your claim recorded, depending on the scale of the damage. It’ll speed things up if you have all the relevant details to hand.

  2. Claims outcome

    We’ll explain the next steps and how your claim will progress. This may involve submitting a quote for approval or we may appoint one or more of our approved suppliers or loss adjusters to help manage your claim to settlement. There are no fixed timescales for this process.

Frequently asked questions

The answers you need, provided by our expert team

Swiftcover claims service

At Swiftcover, we understand that no-one wants to make a claim on their home insurance.

Our UK-based team will do all they can to support you – from registering a home insurance claim quickly and efficiently to organising an authorised contractor to handle repairs.

* We’re here to take your call Monday to Friday 8am to 8pm, Saturday 9am to 5pm, and Bank Holidays 9am to 1pm.

Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.

Over the festive period we're here to take your call:

  • Thursday 24 December: 8am to 4pm
  • Friday 25 December: closed
  • Saturday 26 December: closed
  • Sunday 27 December: closed
  • Monday 28 December: closed
  • Tuesday 29 December: 8am to 8pm
  • Wednesday 30 December: 8am to 8pm
  • Thursday 31 December: 8am to 4pm
  • Friday 1 January: closed
  • Saturday 2 January: 9am to 5pm (new claims only)
  • Sunday 3 January: closed
  • Monday 4 January: 8am to 8pm