Website accessibility
At Swiftcover we want to make sure the experience on our website is a positive experience for everyone. To make your experience on our site better, you’re able to:
- Zoom in on web pages by by pressing the control (on Windows) or command (on Mac) key with the +
- Use your preferred screen reader to navigate pages
- Have images on the page described to you through our alt text
Are we missing something? If we can improve your experience of our website, please let us know. You can get in touch with us through our contact us page:
Browser settings, updates and links
We try to use clear fonts on our website, but we understand this still might not meet everyone’s needs. If you would like to make the text larger you can do this by changing the settings in your browser.
We’ve added below some popular web browser links that take you to their instructions to help you customise your settings.
Contact us
To call us:
For car insurance customers: 0330 024 6394 For home insurance customers: 0330 024 6423
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
For van insurance customers: 0330 159 1514
Lines are open Monday to Friday 8am to 6pm, closed Saturday and Sunday. Excludes bank holidays.
Or you can find other ways to get in touch through our contact us page.
Alternative document formats and how to request
If you’re blind, have a visual impairment or are partially sighted, we can provide any Swiftcover document in the following versions:
If you’d like your documents in Braille, large font or audio please get in touch.
- Car insurance customers: email us at help@swiftcover.com, or call us on 0330 024 6394.
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
- Home insurance customers: email us at home.help@swiftcover.com, or call us on 0330 024 6423
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
- Van insurance customers: email us at vaninsurance.ins@axa-insurance.co.uk, call us on 0330 159 1514
Lines are open Monday to Friday 8am to 6pm, closed Saturday and Sunday. Excludes bank holidays.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 days.
To help you talk with us, we can take calls through Relay, previously known as Typetalk.
Using SignLive BSL interpreting service
SignLive app
We’re working with the online BSL interpreting service, SignLive. SignLive allows BSL users to communicate with anyone, at any time, using the app to connect them to a qualified BSL Interpreter.
How to access SignLive
If you’ve not used SignLive before you will need to complete a one-time registration. This will keep your account secure and allow them to call you back if needed.
You can access SignLive via the app or a web browser. Simply visit signlive.co.uk/login for more information.
Disability support
If you require disability support, there are several resources we can direct you to that can offer support. For example:
- Government benefits and financial support if you’re disabled or have a health condition
When you’re making a claim with Swiftcover, please let us know of any support needed. An example of this may be if you require a non-standard courtesy car, when making a claim against your car insurance policy, we’ll do our best to accommodate your needs.
Ability Net
Simple ‘how-to’ guides
‘My computer my way’ is a directory of helpful guides, provided by AbilityNet, to adapt your devices to your needs. From changing font sizes to creating keyboard shortcuts, AbilityNet’s guides are here to help.
