Your insurance shouldn’t be difficult, and we’re always looking for ways to make it as easy as possible. As part of this, we’re changing our direct debits process – for the better.
As of October 1st 2020, we’ll begin taking direct debit payments on your nominated payment date. You can find out more about this in our FAQs below.
Why are you changing my payment date?
We’re always looking for ways to improve. Currently, we take direct debit payments up to 3 days after your nominated payment date. We know it’s a bit clunky. That’s why we’re making these changes.
So, as of 1st October, we’ll start taking your direct debit payments on your nominated date.
We used customer feedback, from people like you, to make these system improvements.
How will I know what date you are collecting the payments, where will I see this on my policy?
You can find out the exact date payments will be taken from your online account. Simply log in and take a look at your policy documents to find your payment schedule.
What do I do if I need to change my bank details?
You can do this from your online account. Simply log in and click ‘Change payment details’.
What do I do if I need to change my payment date?
Changing your payment date is easy. If you’ve never changed it before, just log in to your online account and click ‘Change payment details’. Just make sure you choose today’s date as the start date for this change (your new payment date can be different to this).
Already changed your payment date this policy year? Just give us a call on 0330 024 6427 and we’ll get this sorted for you.
We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
What happens if I don’t have funds in my account?
We’ll still try to take payment for this. However if you don’t have the funds in your account, it’s likely this payment will fail. You’ll need to make sure you have enough money in your account when it comes to your payment date.
It’s important you make payments on time. If you don’t your policy may be cancelled.
Does this mean sometimes I may have two direct debits coming out in one month? For example one in the beginning and one at the end?
No. You’ll only have one direct debit payment with us. We’ll use your nominated payment date going forward.
What happens if it is a bank holiday or weekend?
If your payment date falls on a bank holiday or weekend, we’ll apply for the payment on the next available working day.
What happens if I cannot make the payment on that day?
We know that sometimes problems happen. If you know you’re not going to be able to make your payment, please call us on 0330 024 6427. We’ll try and help you with this where we can.
We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.
What if I decide I want to pay the rest of my payments in full by card?
Great. You can make this payment by giving us a call on 0330 024 6427.
If you have to pay off any arrears as part of this, you’ll need to use a debit card. If there’s no late payments still outstanding on your account, you can use a debit or credit card.
We’re here to take your call Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.