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Choose the department from the list below that is best suited to deal with your query.

All calls are charged at national rate and may be monitored or recorded for training purposes.

*Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may vary.

NO ADMINISTRATION FEE charged to change your policy details ONLINE. Additional charge / Refunds will apply
depending on the change.

CAR INSURANCE

Who to call	Number	Opening Times
General query	0871 230 9999^* or Chat online	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Policyholder query	0871 230 9999^* or Chat online	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
No claims discount query	0871 271 4010^*	Monday – Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm
General claims query	From UK: 0871 984 3333^* From abroad: 0044(0) 1892 500169	Monday – Friday 8am to 6pm, Saturday 9am to noon, Sunday & Bank Holidays closed
Car glass claims	0871 231 2310^*	Lines open: 24 hours a day, 7 days a week
Finance and payments	0871 271 4011^*	Monday – Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm
Cancellations	0871 230 9999^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Who to call	Number	Opening Times
General and policyholder queries	0871 559 1601^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
General claims query	0871 559 1609^*	Lines open: 24 hours a day, 7 days a week
Family legal protection	0871 559 1617^*	Lines open: 24 hours a day, 7 days a week
Identity theft	0871 559 1618^*	Monday – Friday 9am to 5pm, Saturday, Sunday and Bank Holidays closed
Finance and payments	0871 559 1605^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Cancellations	0871 559 1601^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Who to call	Number	Opening Times
General query	0871 271 0700^* or Chat online	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Policyholder query	0871 271 0715^* or Chat online	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
General claims query from within the UK	0871 559 1610^*	Lines open: Monday - Friday 8.30am to 5.30pm, Saturday, Sunday & Bank Holidays closed
24 hour emergency assistance team	0044 (0)871 559 1611^*	Lines open: 24 hours a day, 7 days a week
Travel claims legal team	01737 815 199	Lines open: Monday - Friday 8.30am to 5.30pm, Saturday, Sunday and Bank Holiday closed
Finance and payments	0871 271 4011^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Cancellations	0871 271 0715^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

If you purchased your travel insurance before June 2009, please use the following claims phone numbers:

Who to call	Number	Opening Times
General claims query from within the UK	0845 218 7867	Monday - Friday 8.30am to 5.30pm, Saturday, Sunday & Bank Holidays closed
24 hour emergency assistance team	0044 (0)845 218 7866	Lines open: 24 hours a day, 7 days a week

Who to call	Number	Opening Times
General and policyholder queries	0870 243 5208^*	Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed
Claims query	0844 335 1583	Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed
Cancellations	0870 243 5208^*	Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed

Who to call	Number	Opening Times
Emergency breakdown assistance	0800 107 7006	Lines open: 24 hours a day, 7 days a week
Cancellations	0871 230 9999^*	Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Existing customers

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