Call Us

Choose the department from the list below that is best suited to deal with your query.

All calls are charged at national rate and may be monitored or recorded for training purposes.

*Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may vary.

MONEY SAVER TIP

NO ADMINISTRATION FEE charged to change your policy details ONLINE. Additional charge / Refunds will apply
depending on the change.

CAR INSURANCE

Who to call Number Opening Times
General query 0871 230 9999*
or Chat online
Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Policyholder query 0871 230 9999*
or Chat online
Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
No claims discount query 0871 271 4010* Monday – Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm
General claims query From UK:
0871 984 3333*
From abroad:
0044(0) 1892 500169
Monday – Friday 8am to 6pm, Saturday 9am to noon, Sunday & Bank Holidays closed
Car glass claims 0871 231 2310* Lines open: 24 hours a day, 7 days a week
Finance and payments 0871 271 4011* Monday – Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm
Cancellations 0871 230 9999* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

HOME INSURANCE

Who to call Number Opening Times
General and policyholder queries 0871 559 1601* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
General claims query 0871 559 1609* Lines open: 24 hours a day, 7 days a week
Family legal protection 0871 559 1617* Lines open: 24 hours a day, 7 days a week
Identity theft 0871 559 1618* Monday – Friday 9am to 5pm, Saturday, Sunday and Bank Holidays closed
Finance and payments 0871 559 1605* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Cancellations 0871 559 1601* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

TRAVEL INSURANCE

Who to call Number Opening Times
General query 0871 271 0700*
or Chat online
Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Policyholder query 0871 271 0715*
or Chat online
Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
General claims query from within the UK 0871 559 1610* Lines open: Monday - Friday 8.30am to 5.30pm, Saturday, Sunday & Bank Holidays closed
24 hour emergency assistance team 0044 (0)871 559 1611* Lines open: 24 hours a day, 7 days a week
Travel claims legal team 01737 815 199 Lines open: Monday - Friday 8.30am to 5.30pm, Saturday, Sunday and Bank Holiday closed
Finance and payments 0871 271 4011* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Cancellations 0871 271 0715* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

If you purchased your travel insurance before June 2009, please use the following claims phone numbers:

Who to call Number Opening Times
General claims query from within the UK 0845 218 7867 Monday - Friday 8.30am to 5.30pm, Saturday, Sunday & Bank Holidays closed
24 hour emergency assistance team 0044 (0)845 218 7866 Lines open: 24 hours a day, 7 days a week

PET INSURANCE

Who to call Number Opening Times
General and policyholder queries 0870 243 5208* Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed
Claims query 0844 335 1583 Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed
Cancellations 0870 243 5208* Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed

BREAKDOWN

Who to call Number Opening Times
Emergency breakdown assistance 0800 107 7006 Lines open: 24 hours a day, 7 days a week
Cancellations 0871 230 9999* Monday – Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Go back


Customer Comments

""


Read more customer comments