Call Us

Choose the department from the list below that is best suited to deal with your query.

• Car insurance
• Travel insurance
• Pet insurance
• Claims
• Breakdown
• Finance and payments
• Cancellations

All calls are charged at national rate and may be monitored or recorded for training purposes.

CAR INSURANCE

General query
Chat online or call 0871 230 9999^*

Policyholder query
Chat online or call 0871 230 6666^*

Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

No Claims Discount query
0871 271 4010^*

Click here for car insurance claims

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm

TRAVEL INSURANCE

General query
Chat online or call 0871 271 0700^*

Policyholder query
Chat online or call 0871 271 0715^*

Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Click here for travel insurance claims

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm

PET INSURANCE

General query
0870 243 5208^*

Click here for pet insurance claims

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed

CLAIMS

Car Insurance Claims
From UK: 0871 984 3333^*
From abroad: 0044(0) 1892 500169

Lines open: Monday - Friday 8am to 6pm, Saturday 9am to noon, Sunday & Bank Holidays closed

Car Glass Claims
0871 231 2310^*

Lines open: 24 hours a day, 7 days a week

Travel Insurance Claims
0845 218 7867

Lines open: Monday - Friday 8am to 8pm, Saturday, Sunday & Bank Holidays closed

Travel Emergency Assistance Team
0044 (0)845 218 7866

Lines open: 24 hours a day, 7 days a week

Personal Liability & Legal Travel Claims
0871 271 4020^*

Lines open: Mondays to Sunday 8am to 6pm

Pet Insurance Claims
0870 243 5208^*

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed

Gadget Cover Claims
0871 222 1130^*

Lines open: Monday - Thursday 9am to 6pm, Friday 9am to 5.30pm, Saturday, Sunday and Bank Holidays closed

BREAKDOWN

Emergency Breakdown Assistance
0800 107 7006

Lines open: 24 hours a day, 7 days a week

FINANCE AND PAYMENT QUERIES

Finance Team
0871 271 4011^*

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm

CANCELLATIONS

Car Insurance Policy
0871 230 6666^*

Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Travel Insurance Policy
0871 271 0715^*

Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Breakdown Cover
0871 230 6666^*

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays 10am to 4pm

Pet Insurance Policy
0870 243 5208^*

Lines open: Monday - Friday 8am to 8pm, Saturday 9am to 5pm, Sunday & Bank Holidays closed

*Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may vary.

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