Cancellation

Your right to cancel

If you are dissatisfied with the terms and conditions of your Swiftcover contract, you have the right to cancel your policy back to the original start date. If you decide to cancel your policy in this way, it must be done within the 14 day cooling off period. The 14 day cooling off period commences when the policy is purchased by you. Cancelling your policy in this way will mean that you will not have been covered by us. If your policy is cancelled back to the start date, we will return the premium paid minus an administration fee of £25 (which will be imposed by us), provided that no claims or accidents have occurred.

If you do not exercise your right to cancel within the 14 day cooling off period and provided no claims or accidents have occurred, you will be entitled to a refund of the premium paid, subject to a deduction for the time for which you have been covered. This will be calculated on a pro-rata basis for the period you have received cover. There will also be a cancellation fee of £52.50.

If you exercise your right to cancel outside of the 14 day cooling off period and a claim has occurred, you will not be entitled to a refund of the premium paid and we reserve the right to apply our cancellation fee of £52.50.

If you have not paid us sufficient money for us to retain premium, or if you have not paid the full annual premium but have had an accident or claim or committed a fraud or made a false declaration, then we reserve the right to recover the money that you owe and apply our £52.50 cancellation fee.

Cancelling your policy means you will not be covered from that date and time. The certificate remains our property and in accordance with the Road Traffic Acts and the Motor Vehicles (Electronic Communications of Certificates of Insurance) Order 2010 you must send us a formal electronic notice to confirm that your insurance cover has ceased. Upon cancellation we will send you the appropriate form which you must return to us. Alternatively you may print and post a copy of your certificate to us at Swift Court, Fudan Way, Stockton-on-Tees, TS17 6EN on which you state that cover has ceased and which you sign to that effect.

If you do not return a confirmatory cancellation notice to us or a signed copy of your certificate you will be required to complete a statutory declaration that all copies have been returned to us, lost or destroyed.

In relation to cancelling section(s) I, J, K, L, M or N

You have the right to cancel optional section(s) I, J, K, L, M or N of your policy back to the original start date. If you decide to cancel this optional section of your policy in this way, it must be done within the 14 day cooling off period. The 14 day cooling off period commences when the policy is purchased by you. Cancelling your policy in this way will mean that you will not have been covered by us. If your policy is cancelled back to the start date, we will return the premium paid, provided that no claims or accidents have occurred.

If you cancel section(s) I, J, K, L, M or N after 14 days of the start date we will not refund the premium for this cover.

Our right to cancel

We may cancel your policy by sending you at least 7 days written notice to you at either the email or the postal address last known to us and, provided:

• no claims or accidents have occurred in the current period of insurance;
• we are not cancelling because of a false declaration or fraud;
• all premium instalments are fully paid up to date.

Then we will return the paid premium, calculated on a pro-rata basis for the period you have received cover.

If you have not paid us sufficient money for us to retain our proportionate share of the premium, or if you have not paid the full annual premium but have had an accident or claim or committed a fraud or made a false declaration, then we reserve the right to recover the money that you owe and apply our £52.50 cancellation fee.

We have the right to cancel your policy at any point in time. If you have had a claim, we have the right not to issue any refund of your premium.

Cancelling your policy means you will not be covered from that date and time. The certificate remains our property and in accordance with the Road Traffic Acts and the Motor Vehicles (Electronic Communications of Certificates of Insurance) Order 2010 you must send us a formal electronic notice to confirm that your insurance cover has ceased. Upon cancellation we will send you the appropriate form which you must return to us. Alternatively you may print and post a copy of your Certificate to us at Swift Court, Fudan Way, Stockton-on-Tees, TS17 6EN on which you state that cover has ceased and which you sign to that effect.

If you do not return a confirmatory cancellation notice to us or a signed copy of your certificate you will be required to complete a statutory declaration that all copies have been returned to us, lost or destroyed.

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