What do you need help with?
What would you like to know more about?
No Claims Discount, also referred to as NCD for your Swiftcover Car Insurance policy
Upload your NCD proof online
Before uploading your proof, please check it’s:
- In your name as the policyholder - not as a named driver
- Issued by your previous insurer in the UK
- Less than 24 months old (showing the date the policy ended) – the only exception is if you are in the Armed Forces, and you were working overseas
- Earned in the UK on a private car, van (on a single vehicle policy) or motorcycle (you must be at least 22 years old for us to accept this type of proof)
- Earned on a UK or EU license
- Not being used on insurance for another vehicle
If we’ve asked you to send proof of your NCD, you can upload this online:
Help with uploading your NCD online
If we’ve asked you to send us proof of your NCD, you can upload this online. Here’s some in-depth instructions, as well as how to get in touch with us directly if you have any questions.
Making changes to your Swiftcover Car Insurance policy
Log in to your Swift Space online account
The easiest way to make a change, or get a quote for a change to your policy is through your Swift Space account, and if you're a standard customer, you'll save £25 in admin fees.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a question about your policy, you can fill out our contact form. We’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about making policy changes.
If you have a standard policy and need to call us
You can give us a call. Please note some changes will incur a £25 admin fee, and you can’t use this phone number if you're a self-service customer.
Help Team number for making a policy change
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Renew your Swiftcover Car Insurance policy
Log in to your Swift Space online account
The easiest way to manage your renewal is in your online Swiftcover account. Your renewal invite, including your price will be sent to you at least 21 days before your renewal is due.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a question about your policy, you can fill out our contact form. We’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about renewing your policy.
If you have a standard policy and need to call us
You can give us a call. Please note some changes will incur a £25 admin fee, and you can’t use this phone number if you're a self-service customer.
Help Team number for renewing your policy
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
See your Swiftcover Car Insurance policy details
Log in to your Swift Space online account
The quickest and easiest way to find your policy details is to log in to your Swift Space and go to the ‘Documents’ tab on the homepage, where you can view, download or print your documents, anytime.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a question about your policy, you can fill out our contact form. We’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about your policy details.
If you have a standard policy and need to call us
You can give us a call. Please note some changes will incur a £25 admin fee, and you can’t use this phone number if you're a self-service customer.
Help Team number for seeing your policy details
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Quotes for a new Swiftcover Car Insurance policy
Getting a quote for a new policy online
The quickest way to get a quote for a new Swiftcover Car Insurance policy is online.
If you have a standard policy
You can give us a call. Please note cancelling more than 14 days after your policy starts may incur a £52.50 cancellation fee, and you can’t use this phone number if you're a self-service customer.
Help Team number for cancelling your policy
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Use our online contact form
To ask a question about your policy, you can fill out our contact form. We’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about cancelling your policy.
What would you like to know more about?
Making payments for your Swiftcover Car Insurance policy
Log in to your Swift Space online account
The quickest way to make a payment is through your Swift Space online account.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about making payments.
Need to speak to us? about your payments
You can give us a call. Please note a late payment may incur a £15 late payment fee.
Help Team number for making payments
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Change the method of payment for your Swiftcover Car Insurance policy
Log in to your Swift Space online account
The quickest way to change your payment details is online in your Swift Space online account.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about change payment method.
Need to speak to us? about your payment methods
You can give us a call. Please note some changes will incur a £25 admin fee.
Help Team number for making a policy change
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Missed payment for your Swiftcover Car Insurance policy
Need to speak to us? about your missed payments
You can give us a call. Please note a late payment may incur a £15 late payment fee.
Help Team number for missed payments
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Log in to your Swift Space online account
If you’ve missed a payment and need to update your details or make a payment, the quickest way is in your Swift Space online account.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about missed payment.
Change the date when you pay for your Swiftcover Car Insurance policy
Log in to your Swift Space online account
The quickest way to change your payment date is through your Swift Space online account.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Use our online contact form
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about change payment date.
Need to speak to us? about your payment date
You can give us a call. Please note some changes will incur a £25 admin fee.
Help Team number for making a change to your policy payment date
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Money worries - Support if you're struggling to pay for your Swiftcover Car Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us? about you payment
For more support, we’re here to help.
Help Team number for cancelling your policy
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Use our online contact form online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
Visit our Help Hub to find out more about making payments.
There’s also several online resources that can help you:
Choose the claims support you need
Make a car insurance claim
Make a claim online
You can register most claims online, so there’s no need to call.
- Windscreen or window damage claims (comprehensive cover only)
- Accidents involving just your car, or up to three other vehicles
- Malicious damage
- Damage due to a storm, flood or bad weather
- Theft of your car
And if you have a Swiftcover Plus Car Insurance policy, your can also can also claim for:
- Damage due to misfuelling
- Car keys that are lost/stolen
For all other claims (including anything that's happened outside of the UK), please call our claims team.
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Help with making a claim online
For more information about the claims process, check out our handy guide.
Need to speak to us? about you claim
If you’d like to speak to us for more claims support, our team are here to help.
Claim Team number for claiming your policy
Call us on:
If you’re calling from outside of the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your Swift Space online account.
Updates for an existing claim
Log in to your Swift Space online
The quickest and easiest way to get updates on any existing claims is in your Swift Space online account.
- Liability status (who is decided as being at fault)
- Payments made to you and on your claim
- Your excess details
- View information on our partners
- Track repair process if Vizion are used for your repairs
- Settlement information
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Help with the claims process online
For more information about what to expect during your claim, check out our handy guide.
Need to speak to us? about your claim
If you need more support, our Claims Team are here to help.
Claim Team number for claiming your policy
Call us on:
If you’re calling from outside of the UK, please call:
Call costs from outside of the UK may vary.
We’re here to take your call Monday to Friday, 9am to 5pm.
Windscreen or window damage
Book a repair online
If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy.
Make a claim for repair or replacement of chipped, cracked or broken glass with Autoglass:
Need to speak to Autoglass?
If you need more support, Autoglass are there to help.
Call Autoglass on:
This line is operated by Autoglass and is open 24 hours a day, 7 days a week. Calls may be monitored or recorded for training purposes.
What would you like to know more about?
Power of attorney
This is a legal document that lets a person choose one or more people to act on their behalf, if they’re unable to – e.g. to deal with banks, utilities and insurance.
To record a Power of attorney with us, you’ll need to send the following to help@swiftcover.com:
- A certified copy of the document
- Policy numbers of the policies they have with us
You can also use a lasting power of attorney, all we need is your access code to view your documents. For more information on how to get an access code, visit the government website.
If we need anything else from you, we’ll be in touch.
We’ll continue to send documents to the policyholder (such as renewal invites), unless you tell us otherwise.
Use our online contact form
To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about power of attorney.
Need to speak to us? about power of attorney
For more support, our team are here to help.
Help Team number for support with Power of Attorney
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Trusted alternative contact
If you’re finding it difficult to talk to with us, we can speak with someone else on your behalf if you would prefer. We call this a trusted alternative contact.
An alternative contact is someone that you as the policyholder can nominate to act for you. This contact is authorised to talk to us, for any reason, you are unable to. They can discuss your policy, any claims and can make changes on your policy for you - the only thing they can’t do is cancel the policy, as we’ll still need to speak to the policyholder for that.
The quickest way to add a trusted contact is in your online account:
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
For further support:
Need to speak to us? about trusted alternative contact
For more support, our team are here to help.
Help Team number of trusted alternative contact
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Use our online contact form online
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an Swiftcover Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
Visit our Help Hub to find out more about adding a trusted alternative contact.
Alternative document format for your Swiftcover Car Insurance policy
If you’re blind, have a visual impairment or are partially sighted, we can provide any Swiftcover document in Braille, large font or audio versions.
Send us an email of swiftcover car insurance
If you’d like your documents in an alternative format please get in touch. You can email us at help@swiftcover.com, call us on 0330 024 6389.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 working days.
Use our online contact form
To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more about alternative document format.
Need to speak to us? about alternative document format
For more support, our team are here to help.
Help Team number for support with Power of Attorney
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Bereavement, our additional support for your Swiftcover Car Insurance policy
We’re sorry to hear about this, and we’re here to make getting in touch with us as easy as possible.
Need to speak to us? about bereavement
For more support, our team are here to help.
Help Team number for additional support following a bereavement
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Use our online contact form online
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’d like to cancel the policy following a bereavement
Anyone associated with the policy holder, including family, friends and neighbours, and named driver can cancel the policy. There will be no cancellation fees when cancelling. However, we can only give policy information to the policy holder’s spouse or partner, next of kin, executor or alternative contact on the policy.
If you’d like to keep the policy following a bereavement
We can keep your cover running until the renewal date, as long as there’s at least one named driver on the policy that will carry on using the car. However, no changes can be made to the policy, like adding another driver.
We can keep the policy in place for 30 days to give you time to sell the car or arrange other cover.
You’ll be asked a few questions when you get in touch with us, but we aim to make the process as easy as possible, as we understand it may be a difficult time.
Money worries - Support if you're struggling to pay for your Swiftcover Car Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us? about you payment
For more support, we’re here to help.
Help Team number for additional support with paying for your Swiftcover Car Insurance policy
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Use our online contact form online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
Visit our Help Hub to find out more about making payments.
There’s also several online resources that can help you:
General queries about Swiftcover Car Insurance
Use our online contact form online
To ask a quick question, just fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Forgotten your password? Not a problem, you can reset it online.
Visit our Help Hub to find answers to most common questions.
Complaints about Swiftcover Car Insurance
What does your complaint relate to?
General complaints about your Swiftcover Car Insurance policy
Use our online contact form for your Swiftcover Car Insurance policy
To ask a quick question, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
Visit our Help Hub to find out more on your general complaint.
Help with making a complaint about your Swiftcover Car Insurance policy
We’re really sorry to hear that you’re not happy with our service.
Our guide will talk you through how to make a complaint with Swiftcover.
If you have a standard policy and need to call us about your complaint
You can give us a call. Please note you can’t use this phone number if you're a self-service customer.
For general complaints, call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
For claim complaints, call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Claim complaints about your Swiftcover Car Insurance policy
Email our claims complaints teamof swiftcover car insurance
We’re really sorry to hear that you’re not happy with our service.
If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.
If you have a standard policy and need to call us about your general complaint
You can give us a call. Please note you can’t use this phone number if you're a self-service customer.
Call us on:
We’re here to take your call:
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Have you been in an accident or broken down?
Accident and emergency roadside assistance
Are you currently in the UK?
I'm in the UK and require emergency roadside assistance
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your Swift Space online account.
I’m currently abroad and need emergency roadside assistance
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your Swift Space online account.
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to us? about a broken down vehicle
For more support, we’re here to help.
You call call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
I'm currently abroad and require breakdown assistance
Please call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Message of fraudster or fallen victim to a scam
Contacted by a fraudster or fallen victim to a scam?
If you’re a Swiftcover customer and you think you have been in contact with a suspected scammer, contact us so we can support you and investigate the situation.